Guest Service Fees
Guest Service Fees: The guest service fee is based on the number of bedrooms required to be attended to during your stay and is based on an allotment of time to cover the following items below:
Number of Bedrooms | Preparation | Inventory | Laundry | Cleaning | Total |
| 1 Bedroom | 12.50 | 12.50 | 37.50 | 87.50 | 150.00 |
| 2 Bedrooms | 12.50 | 12.50 | 52.50 | 97.50 | 175.00 |
| 3 Bedrooms | 12.50 | 12.50 | 67.50 | 107.50 | 200.00 |
| 4 Bedrooms | 12.50 | 12.50 | 82.50 | 117.50 | 225.00 |
Arrival & Departure Preparation
Preparing the house includes blowing off the patio, decks and gazebo areas, verification of kitchen and linen inventory, checking the internet connection and testing all televisions to make sure they are all working properly. This fee also includes the caretakers time for arrival and departure inspections which includes a detailed written inspection report. Inspection reports are necessary to insure that the current guest is not held responsible for damage or missing items caused by a prior tenant.
Inventory Verification Inventory counts include all towels, linens, bedding, accessories, artwork and a full accounting of the kitchen inventory
Laundry Services Laundry is the most time consuming element of the guest service fee. The fee covers the washing and drying of towels and bed linens according to the time allotment below:
1 bedroom (2 guests) = 2 loads ~ 2 hours = $37.50
2 bedrooms (4 guests) = 4 loads ~ 2.6 hours = $52.50
3 bedrooms (6 guests) = 6 loads ~ 3.2 hours = $67.50
4 bedrooms (8 guests) = 8 loads ~ 3.8 hours = $82.50
Cleaning Services This fee covers re-making of all beds, vacuuming, washing floors, bathroom toilets, tubs and showers, wiping out the refrigerator, microwave and oven and a light dusting furniture.
1 bedroom = 3.5 hours = $87.50
2 bedroom(s) = 3.9 hours = $97.50
3 bedroom(s) = 4.3 hours = $107.50
4 bedroom(s) = 4.7 hours = $117.50
Caretaker Support Caretaker calls and visits: We have a very detailed guest service instruction book. This has been designed to answer any questions and provide detailed instructions for operating everything in the cabin. If guests cannot find the answer to your question the fee includes one call to our caretaker to ask general questions. The fee also covers any house calls required by our caretaker for non-functioning appliances or equipment. This service is included in the guest service fee
Excess Fees
The following items are not included in the Guest Service fee and will be considered to be excess cleaning at $30.00 per hour:
* Ovens and Ranges left excessively dirty* Hot Tub left with dirt debris
* Dirty dishes left in the dishwasher or dishes put away dirty in the cabinets
* Gas BBQ Grill not brushed down and/or left excessively dirty
* Excessive finger prints or dog smears that require excessive window cleaning.
* Smoking on premises is not allowed: Renter will forfeit entire security deposit plus excess fees for any time required to pick up cigarette butts around the exterior of the property. If any cigarette smell is present inside the home the guest will be charged for costs associated with removal of the cigarette smoke which will include carpet cleaning, dry cleaning of bedding, shams, comforters, pillows, bed skirts, bed panels and the costs associated with rental of professional air fans and freshener products. * Cleaning of the fireplace if guests have brought their own firewood. * Spa/Beach Towels used and not laundered and returned to spa towel shelf * Excessive Caretaker calls and or visits for anything reported by guest and after visit determination indicates that call was not warranted. *Trash removal dump fees for sorting or trash removal over alloted number of garbage cans and includes Christmas tree revmoal.