Rental Policies

* Cancellation: No refund of previously paid deposits will be allowed, unless the reserved property can be rebooked for the same reservation period and price. We will make every effort to rebook and will refund prepaid deposit amounts, which will be based upon any alternative revenue received, less a 20% cancellation fee of the total rental rate. Any such refunds will only be made once we have actually received the replacement reservation. Security deposits are fully refundable. We HIGHLY RECOMMEND TRIP INSURANCE For information or a quote on trip insurance click here 

* Check-In: Check in time is 5:00PM and renter should not arrive until the property is ready for occupancy. No exceptions including luggage drop-off without prior written authorization. Renters that have paid for the early check in option will find the times have been adjusted to reflect the change in times on the rental agreement. Every effort is made to have the premises ready for guest occupancy at check-in time, but we cannot guarantee the exact time of occupancy with back-to-back reservations.

* Check-in Instructions: Upon arrival Guests are advised to perform a walk-through inspection and review the inspection report and known issues list. Please notify the caretaker immediately of any inconsistency between the report and your findings. Failure to complete this action may unintentionally hold you liable for damage that occurred before your arrival. Upon your departure a subsequent inspection report will be prepared. You are solely responsible for any and all damage that has occurred between the two reports. Please be advised that this is not negotiable after the fact and the damage security deposit will be charged. For minor accidents please complete the " Oops We Broke Something" form and leave the broken item so that we can remove it from inventory and arrange for a replacement.

* Check-Out time is 10:00AM  No exceptions including luggage storage without prior written authorization. This policy is strictly enforced to provide housekeeper adequate time to prepare the property for the next guests arrival. Renters that have paid for the late check-out option will find the times have been adjusted to reflect the change in times on the rental agreement. Guests who have not departed the property by 10:00AM shall incur a fee equal to the rental rate for one night.

* Check-Out Instructions: Guests are asked to place everything back where you found it. Everything in the kitchen has been labeled and photos can be found in the guest service book as a guide. Please leave all inventory intact including leaving bedding and sheets in the rooms they were originally located. This will assist us in taking inventory after your departure.

The following items must be complied with before check out:
1. Dishes, Pots, Pans, Silverware, and Utensils must be washed dried and put away in cabinets.
2. Stove /oven shall be left in a clean condition.
3. Refrigerator should be left clean and free of food.
4. All trash put in outside garbage receptacle located at the driveway entrance
5. Sheets and pillow cases removed from beds (leave linens in the bedrooms for inventory check)
6. Soiled towels placed in laundry room area (wet or damp towels placed on the top of the washer/dryer)
7. Beach/Spa towels that have been borrowed must be laundered and returned to the shelf in the outdoor bathroom.
8. Set Heater to 65 degrees and TURN OFF Air conditioner unit.
9. BBQ grates brushed and left clean.
10. TURN OFF all lights and fans inside and outside
11. Check all doors and windows to insure they are locked before you depart. (If you have any difficulty with locking doors please notify us immediately as the cabin CANNOT be left unlocked).
12. Property should be left neat and in order (same condition it was in when Guest(s) arrived. 

* Complaints: All representations made by owner/ owner’s representative with respect to Greensboro Ranch are complete and accurate to the best of their knowledge and made in good faith. Owner/ owner’s representative is not responsible for issues outside of their control such as the failure of the water supply, gas, electricity, heating, television, satellite service, Internet service, appliances, hot tub, BBQ, entertainment equipment, etc., though they will endeavor to arrange for any such problems to be corrected as soon as practical. If you have any such problem during a rental period, you must notify owner/ owner’s representative immediately so that we can try and remedy the situation. No refunds will be offered for issues outside of owners control.

* Day Guests Visitors: Guests that have booked a stay and would like to invite family or friends as a day visitor require pre-authorization. El Dorado County is extremely restrictive; our vacation rental permit only allows paying guests to be on the premises. A maximum of two day guest visitors are allowed at a rate of $10.00 per person. The names of the two authorized day guests must be shown on the rental agreement with a notation that they are a day guest visitor. Day Guest Visitor times are from 9:00AM - 9:00PM.

* Directions and Codes: One week prior to arrival, the Renter designated in this Agreement, will receive detailed driving directions, access codes for your visit for lock boxes or keyless entry systems for the property. Caretaker contact information will also be provided should renter need assistance during the visit.

* Excess Fees: Rate does not include excess cleaning or litter pick up. The following items are not included in the guest service or standard cleaning fee and will be considered to be excess cleaning at a rate of $30.00 per hour: Hot tub/spa left with dirt and debris,oven or range top left excessively dirty, dishes left in the dishwasher or put away in the cabinets dirty, BBQ grill not brushed down and left excessively dirty, childrens finger prints on windows or dog smears that require excessive window cleaning, excess garbage, failure to break boxes down, Christmas tree removal, fireplace cleaning, spa towels that are borrowed and not laundered. Refer to additional cleaning fees

* Fire Danger: Due to the extremely dry temperatures especially during summer months and distance from the fire department to this location; NO Fire pits, Fireworks or Smoking is permitted on the premises.

* Garbage & Trash: Renter is advised that this home is located in the country so it is extremely important that garbage and trash be disposed of properly so you do not attract wild life or rodents. Guests will find a large green garbage receptacle located at the entrance to the driveway. The receptacle must be left at the curb as the garbage company will not come up the hill to pick up trash. Inside the home in the kitchen area is a trash compactor located next to the sink. All boxes should be broken down and stored between the garbage cans as boxes have a tendency to use up valuable garbage space. All trash must be in kitchen garbage bags, removed from the house and disposed of prior to departure. Guests will be charged an excess trash fee of $30.00/hr plus dump fees which is defined as anything that will not fit in the garbage cans that are allotted for your stay. Excess fees will apply to trash that is disposed of loose not in kitchen trash bags.

* Hot Tub/Spa/Beach Towels: Spa towels are available for guests; we ask that if our towels are borrowed that they be laundered after use.

* Inspection Report: The house is inspected before and after every guest visit. Upon arrival renter is advised to review the inspection report and notify the caretaker of any inconsistency between the report and your findings. Failure to complete this action may unintentionally hold you liable for damage that occurred before your arrival. Upon your departure a subsequent inspection report will be prepared. Renter is solely responsible for any and all damage that has occurred between the two reports.

* Inventory: The furnishings provided are inventoried upon arrival and departure. A complete set of towels are provided for each guest (Bath, Hand and wash cloth). The kitchen has been labeled with the location of every item along with a complete inventory list in the guest service book. We ask that guests please return items back to the labeled location for ease in taking inventory at departure.

* Lost and Found Items: Guests are reminded to allow enough time before departure to insure that belongings are not left behind as costs associated with return of belongings can be quite expensive. Due to concerns with belongings lost in shipment or damaged in transit we cannot accept the liability for guests belongings. Therefore, guest is asked to contact a local UPS store in your area and arrange for UPS to pick up your belongings. We will require packaging to be sent to us ahead of time along with the return label. The fee for our caretakers time to package and arrange for the shipment is $30.00 per hour. Before belongings can be shipped back a disclaimer is required that states our caretaker will not be responsible for loss or damage. Scheduling the return or picking up of the belongings cannot take place until the next turn day as our policy is not to disturb guests.

* Occupancy Compliance: Renter must be in compliance with the occupancy requirements of our vacation rental permit, insurer and local fire ordinances therefore the guest list must be accurate at all times. Maximum sleeping occupancy for the main house is 8 and Guest Cottage is 4 for a total of 12 people (only exception is children 2 years and under). Primary occupant must be age 25 or older, our caretaker may request to see a copy of a valid driver's license for verification purposes. To insure accuracy of the guest list please be advised that Vacation Holdings, LLC reserves the right to conduct unannounced visits to the property to assure accuracy. Occupancy by additional persons, beyond the specified maximum, will result in the forfeiture of your security deposit and/or early termination of your rental period, without refund or rental fees paid. Renter must understand that this property is intended to be used only by the maximum specified number of persons specified in this rental agreement. Please be respectful of property lines and boundaries between our rental home and our neighbors, and that you must observe "quiet hours" between 9PM & 7AM each day of your visit. All special occasion parties require prior approval; unauthorized Parties, Live Bands or Disc Jockeys are strictly prohibited. Rates are based on occupancy and number of bedrooms used. Renter is advised that if additional beds are found to be used at departure the security deposit will be charged at the higher rate.

* Parking restrictions: This home has a parking constraint with limited parking. Our vacation rental permit allows for a maximum of four cars at the main house and two cars at the guest house.  Day guest visitors or guests with greater than our permit will allow will need to use the parking area next to the entry gate. No parking is allowed on the street leading to the home. At no time can the driveway be blocked due to fire marshal rules and regulations. No overnight parking at the entry gate is not allowed.

* Pets: NO PETS are allowed in or on the premises at any time without specific written approval showing number of pets approved and pet fee has been paid refer to Pet Policy

* Refunds: No refunds issued due to weather, airline, road conditions, power, gas, electrical, pest and insects, appliances, televisions, internet outages or failure of any of the electronic equipment in the home to work properly. Renter is advised that additional persons, beyond the specified guest list, will result in the forfeiture of the security deposit and that it will result in early termination of your rental period, without refund or rental fees and that renter will be held liable for payment of the higher rental rate.

* Reservations: A 20% deposit is required at time of booking, the balance is due 60 days prior to arrival. Reservations greater than one year a 25% deposit is required at time of booking and the second payment of 25% is due six months prior to arrival and the balance due 60 days prior to arrival. Reservation deposits made by check will require funds to be held by authorization hold on a credit card. If check is not received within 7 days the credit card will be automatically charged and credit card fee applied to the reservation. Sorry, no courtesy holds are permitted please read through the rental polices carefully before placing a reservation by telephone on booking a reservation on line. Once a booking confirmation email has been sent with the link to the rental agreement this will be considered to be a confirmed reservation and the terms of the cancellation policy will be enforce. Failure to return a signed rental agreement will not waive the terms of the cancellation policy as once a reservation has been submitted the dates on the calendar are immediately blocked with the inability for anyone else to reserve the property.

* Reservation Changes: No deletions to a confirmed reservation will be allowed. Renter can make additions to the reservation up until two weeks prior to arrival without charge. No charge for up to two reservation changes, a $20.00 reservation change fee will be applied on the third change or after the final confirmation details have been sent.